Business Problem

SFQ sought to address several challenges with its existing digital platform. The company needed a unified system to manage diverse services including online healing sessions, appointment scheduling, meditation resources, and a Learning Management System (LMS). The primary issues included:

• Fragmented Service Management: The lack of an integrated platform made it difficult to offer and manage various services efficiently, from booking appointments to providing educational content.
• Role and Access Management: There was a need to support different user roles, such as Super Admin, Coach, Users, and Customers, with varying access levels and functionalities, which required a robust system for role-based access control.
• Scheduling Efficiency: Coaches struggled with managing their availability and coordinating with clients, highlighting the need for a seamless scheduling system that integrates with tools like Google Calendar.
• Content and Resource Management: The platform needed to offer additional functionalities such as purchasing books and learning from experts while providing a smooth user experience across these features.
• Monetization and Professional Development: Coaches required a system that would allow them to become professional coaches, manage their earning potential, and grow their practice through the platform.
• User Engagement and Experience: Ensuring a comprehensive, user-friendly experience for customers and users was crucial for retaining engagement and fostering growth.

Briskstar Technology was tasked with developing a cohesive platform that addresses these challenges by integrating various services into a single system, enhancing role management, improving scheduling capabilities, and providing robust content and resource management.